Policies

Warranty

Epoch Design stands by the quality and craftsmanship of our products. Therefore we offer a free Limited Lifetime Warranty on the Mail Boss and all Mail Boss products with proof of purchase to the original owner. The Lifetime Warranty covers manufacturing defects and any failure of moving parts under normal use. We pledge to repair or replace, at our option, any product or component that is defective in material or workmanship for as long as you own it. If your product is found to be defective in any way, contact our Customer Service Department at 1-(800)-589-7990 (9-5 PST) and we will assist you in procuring the correct replacement parts free of charge. The Lifetime Warranty excludes deliberate or accidental damage, and does not extend to misuse, finishes, rust, or improper installation.

Shipping Policy

Shipping is included in the price of all products for purchases on this website. We ship all Mail Boss products via UPS Ground. All in-stock MailBoss items are shipped within 72 hours, and you should expect your order to arrive within 7-10 days. You will be notified if your item is out-of-stock prior to completing your purchase. If your item is out-of-stock, you can expect to receive your order within 6 to 8 weeks. For expedited shipping, contact us at info@mailboss.com prior to placing your order. We provide tracking numbers through our automated e-mail system so you can track your MailBoss order to your front door. We currently ship throughout the contiguous United States. We generally do not ship to Hawaii, Alaska, Puerto Rico, or Canada. However, we can accommodate orders to Hawaii, Alaska, Puerto Rico or Canada at an additional shipping cost. Please Contact Us directly for more information.

Cancellation Policy

Orders may be canceled anytime before they have shipped, without hassle and free of charge. However, we pride ourselves on prompt shipment, so if you change your mind about your purchase, you should call our Customer Service Department at 1-(800)-589-7990 (9-5 PST) within 24 hours to ensure we will be able to stop your shipment without penalty. Cancellation of orders that have already been shipped will be subject to our return policy. A cancellation number will always be assigned upon cancellation. You will need to provide this cancellation number in the event of any discrepancy. Orders without a valid cancellation number will be subject to our full return policy if the order is refused.

Damaged or Missing Parts Policy

Our excellent packaging and shipping experience reduces the chances of damage or missing parts. However, in the event that your merchandise arrives damaged, we promise we will make it right! Please save all original packaging, and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. Concealed damage must be reported to us and the shipper within 5 days of arrival. Pictures may be required in the event of hidden damage. If there are partial damages, we will send free replacement parts to correct the problem or replace the damaged item free of charge at our discretion. If a replacement is declined and you would rather cancel your order, you may choose from the following: Upon receipt of the return we will issue a refund, store credit, or exchange at your request. Refunds are also subject to a 20% restocking fee. We are not responsible for any damages reported after 5 days of arrival.

Return Policy

Customer satisfaction is our top priority. If you are unsatisfied for any reason with your MailBoss purchase, you can return it at your expense within 30 days for a refund, exchange, or store credit. The item must be unused and contain all parts and packaging included with the original shipment. Returns or exchanges are not allowed on clearance or discontinued items. To return items please Contact Us via phone or e-mail. All refunds will be issued in the original form of payment used for purchase, and are subject to a 20% restocking fee. The restocking fee is waived for exchanges and store credit.

Privacy Policy

Epoch Design has created this privacy statement to demonstrate our firm commitment to your privacy and security. The following discloses our information gathering and dissemination practices for your website.

When are we collecting information? Your information is collected only when you register on the site, place an order, enter a contest or sweepstakes, or respond to a communication such as e-mail. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites.

How do we use your information? We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.

If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. You can always opt-out at any time following the instructions in the e-mail received.

Information Privacy and Security

Mail Boss Online features security measures to protect against the loss, misuse, and alteration of the information under our control. Our shopping cart uses industry-standard SSL encryption techniques to ensure the protection of your personal and financial information. However, if you feel uncomfortable you are welcome to e-mail, mail, fax, or phone in your order toll-free at 1-(800)-589-7990.

Disclaimer of Liability

To the extent permitted by law, neither Epoch Design nor any of its employees will be liable in any way for any loss, damage, cost or expense suffered or incurred by you or claims made by you because of your use of this site, unavailability of this site or in connection with any of the products, services, or information advertised, offered, or supplied through this site. Epoch Design maintains the exclusive right to cancel or refuse any order without limitation, including price omission, incorrect price, typographical errors, suspicion of fraud, and delivery area restrictions.