Frequently Asked Questions

Lo entendemos perfectamente, ¡y también cambiamos de opinión! Aunque nos gustaría, una vez realizado un pedido, no podemos modificarlo ni cancelarlo por el momento. Esperamos tener un plazo de cancelación en el futuro.

Si el artículo no te convence, asegúrate de cambiarlo por el estilo que prefieras o devolverlo para obtener un reembolso. Recuerda que el envío nacional para devoluciones es gratuito.

¡Queremos hablar contigo también! Contáctanos si tienes alguna pregunta, inquietud o comentario. Nos pondremos en contacto contigo en un plazo de 48 horas. Sin embargo, ten en cuenta que las consultas enviadas los viernes recibirán respuesta el lunes siguiente, o posiblemente antes.

Yes. Shipping is included for all products within the contiguous United States. Accessories and replacement keys ship via USPS First Class Mail. All larger items ship via FedEx Ground.

El envío estándar suele tardar entre 3 y 5 días. El envío al día siguiente está disponible para todos los pedidos nacionales (con un cargo adicional). Los plazos de envío internacionales dependen de los productos y el destino (estimados al finalizar la compra).

For rush shipping options, please contact us before placing your order.

We currently do not ship large items to Hawaii, Alaska, Puerto Rico, or Canada due to high freight costs. To enquire about shipping to a different destination, please contact us.

Accessories & replacement keys: Shipped anywhere in the U.S. and its territories at no extra fee.

Accessories to Canada: Available with an additional shipping charge.

Please note: transit times and tracking updates may be slower outside the contiguous U.S.

Los artículos deben devolverse dentro de los 30 días posteriores a la recepción del pedido. Deben estar en las mismas condiciones en que se recibieron, sin usar, con las etiquetas aún puestas y con el embalaje original.

Los reembolsos se procesan dentro de los 7 días posteriores a cuando recibimos el(los) artículo(s).

MailBoss stands by the quality and craftsmanship of our products. Therefore, we offer a free Limited Lifetime Warranty on all MailBoss products with proof of purchase.

The Lifetime Warranty covers manufacturing defects and any failure of moving parts under normal use. We pledge to repair or replace, upon determination, any product or component that is defective in material or workmanship for as long as you own it.

If your product is found to be defective in any way, please contact us anytime during our business hours and we will assist you in procuring the correct replacement parts free of charge.

The Limited Lifetime Warranty excludes deliberate or accidental damage, and does not extend to misuse, finishes, rust, or improper installation.

Yes! All of our post mount MailBoss mailboxes have been stamped and approved by the U.S. Postmaster General, as listed here.

In order to stamp “US Mail approved by the Postmaster General” on a mailbox, the manufacturer must demonstrate that their manufacturing process is sound, and that the product meets a certain level of quality and integrity when subjected to harsh environmental conditions. Overall, the USPS approval process ensures that all curbside mailboxes are reasonably safe and efficient for mail carriers to use.

No mailbox is 100% theft proof. However, we have spent hours trying to break into our locking mailboxes with little success. Most US Mail approved locking mailboxes on the market can be opened in a matter of seconds with a screwdriver, or even by hand.

Mail Boss makes formidable mailboxes, that are designed to seriously stand up to most any vandalism and theft attempts made against them. Our patented lock design features an anti-pry latch lock mechanism, which deters thieves from prying the door open even with larger tools.

Every MailBoss mailbox style—post mount, wall mount, or multi unit—comes with all the required hardware for installation. You will receive the correct sized drill bit and lag screws for installing the mounting plate to wood. If you choose to mount your MailBoss to any of our posts, we provide the necessary bolts. All locking unit comes with three keys. We have over 2000 unique key combinations to help ensure that no one has unauthorized access to your unit.